Mystery Shopper

Understand how your callers are treated by staff and increase positive outcomes

An effective tool for maintaining high levels of in-house customer service is mystery shopping. My Marketing can provide an external programme that will contact, test and report on your current processes for all sales and customer support environments.

Clients that have used this My Marketing service have found it to be invaluable when assessing their systems. Used as an element in wider sales and training programmes My Marketing has assisted clients to positively transform customer relations and increase client retention and repeat business.